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Services

Operational Framework.

We pride ourselves on offering a fully integrated service tailored to meet the diverse needs of our clients. From the initial stages of production to the final delivery and after-sales support, we handle every step of the process with precision and care. Our objective is to provide a smooth and efficient experience, offering high-quality solutions that align with your project’s needs.

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With a customer-focused approach, we are committed to excellence in every aspect, combining expertise, and attention to detail. Whether you need guidance on materials, logistics, or quality assurance, our team is here to assist you every step of the way.

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For more information about our services or to discuss how we can support your project, feel free to contact us. 

Manufacturing

 

The manufacturing stage transforms raw materials into finished products. We monitor all our productions to ensure ethical processes and quality assured upon shipment delivery through strict Quality Control Protocols, which we document and share with clients to keep them fully informed throughout. It’s essential to optimize production processes to ensure efficiency and reduce waste while adhering to regulatory and quality standards. 

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Key Points

  • Implement Dual Quality Control checks during production and pre-shipment.

  • Monitor all productions to ensure ethical and standardized production processes.

  • Maintain product consistency and condition from factory to shipment.

  • Coordinate production schedules to align with shipping deadlines.

  • Provide documented production reports to clients for transparency and confidence.

  • Ensure scalability to meet demand.

Sourcing

 

The differentiating factor of ATS, beyond offering our  standard range. We support clients as a sourcing and manufacturing partner, identifying the right materials and overseeing their production to meet project requirements. This allows us to offer a multi-product supply for large-scale projects with a wide range of allied materials while ensuring consistent quality and reliability. A strategic sourcing approach balances cost, quality, and timelines, while also negotiating Minimum Order Quantities (MOQ) to align supplier capabilities with client's requirements.

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Key Points

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  • Access to a wide range of products to meet specific requirements.

  • Tailor supplier options based on price, quality, reliability, and lead time.

  • Offer flexible solutions to adapt to specific project requirements.

  • Provide access to multiple sourcing & manufacturing options for large-scale projects.

  • Negotiate MOQ to reduce costs and avoid overstocking

  • Ensure consistent quality through QC Protocols.

Quality Control Protocols

ATS’s Quality Control Protocols involve systematic inspections and testing to ensure all products meet the highest industry standards. This critical process minimizes defects, reduces returns, and ensures that materials arrive in perfect condition. Inspections are conducted at multiple stages, from production to pre-shipment, across all monitored facilities in Asia and Europe.

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Key Points

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  • Conduct dual-phase inspections during production and before loading, covering tone, size, flatness, scratch and load resistance, chemical and impact resistance, and light reflection.

  • Document every inspection with photos, videos, and live video if required, providing full transparency to clients.

  • Monitor all productions with our China-based team or on-site ATS personnel to ensure consistent standards.

  • Oversee packaging and container loading, ensuring compliance with agreed terms and secure shipment.

  • Maintain rigorous corrective and preventive action (CAPA) procedures to address recurring quality issues.

Export Documentation

 

Export documentation is vital for ensuring compliance with international trade regulations and smooth delivery of goods. Proper documentation, aligned with Incoterms, defines the responsibilities between buyers and sellers, such as cost, insurance, and freight. Ensuring accuracy minimizes delays, penalties, or legal issues.

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Key Points

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  • Key documents include commercial invoices, packing lists, and certificates of origin.

  • FOB (Free on Board): The seller is responsible until the goods are loaded onto the shipping vessel.

  • Digitise export documentation processes to increase speed and reduce errors.

  • Comply with customs requirements for both the exporting and importing countries.

Smart Freight

 

At ATS, we provide competitive freight solutions that help our clients optimize their operations. By offering cost-effective shipping options, we enable distributors, contractors, and architects to run projects more efficiently, reduce expenses, and focus on delivering results.

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Key Points

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  • Offer clients competitive freight rates to reduce project costs.

  • Support planning for shipment timing to align with project schedules.

  • Ensure clear communication and documentation for every shipment.

  • Select carriers based on shipment size, urgency, and cost considerations.

  • Optimize shipping routes to reduce transit time and carbon footprint.

  • Negotiation of freight rates with forwarders.

  • Plan for multimodal transport options for flexibility and cost savings

After-Sales Service


After-sales service plays a critical role in maintaining customer satisfaction and loyalty by ​​​​​​​conducting regular follow-ups to gather feedback and improve the service experience.

 

It focuses on ensuring that clients feel valued and supported, addressing their needs effectively while building long-term trust. This service enhances brand reputation and strengthens customer relationships through timely assistance and proactive engagement.​​

 

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